The chatbot “Seoul Talk” is an AI consultant that answers questions about 500 types of administrative information from the Seoul Metropolitan Government (including 54 types of on-site civil affairs) and makes reservations for public services such as soccer fields and conference rooms.
24-hour citizen’s assistant, AI chatbot consultant
Processing simple and repetitive tasks from consulting for the public to simple task processing mainly on the chatbot “Seoul Talk” platform
2020-02-01 ~
▪ Automatic chatbot response to citizens’ inquiry about the municipal administration of Seoul
▪ How to connect: Register the channel “Seoul Talk” in the Kakao Talk friend list
▪ How to use: In the chat window, ① directly input the query or ② select from the menu provided
▪ Service coverage
①120 consultation (500 types of administrative information + 54 types of on-site civil affairs)
② public service reservation
③ library guide
④ online learning
▪ Expansion of the coverage of 120 consultation service: 473 types → 550 types of administrative information (※ excerpted from 120 consultation history)
▪ Improvement of cultural event / weather / particulate matter service
- Delivery of real-time changing data-based answers using OpenAPI of Seoul Open Data Plaza
▪ Real-time connection to a chatting consultation if a citizen wants a secondary consultation
▪ Opening of general civil affairs service, etc.
▪ Chatbot “Seoul Talk” — performance of citizens’ use (※ Opened on Feb. 1, 2020)
- (As of Apr. 2022) 303,208 subscribers, chatbot ratio among all 120 consultations: 28.5%
▪ Spotlighted as a digital citizen-friendly service responding to COVID-19
- Citizens’ simple and repeated inquiries resolved through the chatbot “Seoul Talk” with the rapid increase of 120 inquiry calls
- 40% of the inquiries about COVID-19-related information, such as tests, making a reservation for vaccination, and home treatment, etc.
- Gradually increasing in on-site civil affairs, such as illegal parking reports and quarantine requests
▪ 2020 best case of civil service improvement in Seoul, winner of the Participation Award
